Privacy policy Renove

This Privacy Policy explains how we collect, use, and disclose information about you when you use Rénové. We are committed to protecting your privacy and take responsibilities regarding the security and privacy of your personal information seriously.

  1. Information We Collect

When you use the App, we may collect the following types of information:

  • Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment information when you create an account, make a purchase or sale, or otherwise use the App.
  • Usage Information: We may collect information about how you use the App, such as the pages you visit, the searches you conduct, and the features you use.
  • Device Information: We may collect information about the device you use to access the App, such as your device type, operating system, and browser type.
  • Location Information: We may collect information about your location when you use the App, such as your IP address, GPS coordinates, or other location information.
  1. How We Use Your Information

We may use your information for the following purposes:

  • To provide you with the App’s services, such as buying, selling, swapping, or donating clothes, music, books, and art.
  • To process your transactions, including facilitating payments, shipping products, and resolving disputes.
  • To communicate with you about the App and your account, including responding to your inquiries and providing customer support.
  • To improve the App and our services by analyzing usage data, conducting research and surveys, and developing new features.
  • To prevent fraud and other illegal activities and to protect our rights and interests.
  1. We may share your information with third parties in the following circumstances:
  • With your consent, such as when you choose to share your information with a buyer or seller.
  • To facilitate transactions, we may also share your information with other app users, such as buyers or sellers.
  • We may share your information if we believe it is necessary to comply with legal obligations, protect our rights and property, or prevent fraud or illegal activity.
  1. Bullying and Abusive Comments

Rénové is committed to providing a safe and welcoming environment for all users. We DO NOT tolerate bullying or abusive comments in any form, whether it’s directed at another user, a group of users, or a third party.

That being said, Bullying and abusive comments include:

  • Any behavior that is intended to harm, intimidate, or humiliate another person or group of people.
  • Name-calling, insults, or personal attacks.
  • Threats of violence, harassment, or stalking.
  • Posting or sharing content that is derogatory, defamatory, or discriminatory based on someone’s race, ethnicity, gender, sexual orientation, religion, or any other characteristic.
  • Deliberately spreading false information or rumors about someone else.

Consequences for bullying and abusive comments Any user who engages in bullying or abusive comments will face consequences, which may include:

  • Permanent suspension of their account.
  • Removal of the offending content.
  • Reporting to law enforcement in severe cases.

4.1 Reporting bullying and abusive comments

If you experience or witness bullying or abusive comments in rénové, please report it to our team as soon as possible. You can report a comment or a user by using the report button, which is located next to each comment or post.

Our team will investigate every report and take appropriate action as necessary.

  1. At Rénové, we respect your privacy and provide you with choices regarding collecting, using, and disclosing your personal information. These choices include:
  • Editing your profile information: You can edit your profile information, including your name, email address, and phone number, at any time.
  • Controlling your listings: You can control the information that is included in your listings, including the items you are selling, buying, swapping, or donating, by editing your listings at any time.
  • Deleting your account: You may choose to delete your account at any time by contacting us through the App. Please note that deleting your account will delete all of your personal information and any listings associated with your account.

5.1 Information Security

We take reasonable measures to protect the security of your personal information, including using secure servers, encrypting data in transit, and restricting access to your personal information to only those employees and contractors who require it to perform their job duties.

5.2 Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • To facilitate transactions: We may share your personal information with other users in order to facilitate transactions.
  • With your consent: We may share your personal information with third parties if you have given us your consent to do so.
  • To comply with legal requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request.

5.3 Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you by email or through the App if we make any material changes. Your continued use of the App after the changes have been made will signify your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us through the App or send us an e-mail to


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